FAQ

Q. Since Emerald Beach Resort is a rental resort, do we need to bring our own pillows, towels, sheets, and other linens?
A. No. There is a full set of sheets, pillows, and blankets for each bed, as well as for the pullout sleeper sofa. We have also provided enough bath towels to accommodate the maximum number of guests per room type, as well as hand and dish towels for the kitchen.
Q. What time is check-in/checkout at Emerald Beach Resort?
A. Check-in time begins at 4:00 p.m. Checkout time is 10:00 a.m. Late checkouts may be requested at the Front Desk and are based on availability. A $50 fee per room per hour will be charged for all departures after 10:00 a.m.
Q. What is the Front Desk number and how do I get in touch with a guest at Emerald Beach Resort?
A. The number for the Front Desk is (850) 636-0000. There is also a list of resort numbers in each condo.
Q. What are the Front Desk hours of operation?
A. The Front Desk hours vary seasonally. Call (850) 636-0000 to inquire.
Q. How old do you have to be to rent a unit at Emerald Beach Resort?
A. At least one person must be 21 or older.
Q. Do you offer airport pickup?
A. To schedule airport transportation, please call Sunshine Shuttle at (850) 650-6333.
Q. Do you offer daily maid service?
A. No. Guests are provided with towels and linens for their stay. Laundry facilities are available in each unit.
Q. Do we have to pay to use the Fitness Center?
A. No. It is included as a service during your stay at Emerald Beach Resort.
Q. Do you provide beach chairs?
A. Beach chairs are not included.
Q. Do you provide beach towels?
A. No.
Q. What if I leave something behind when I check out of the Emerald Beach Resort?
A. Call (850) 636-0000 and ask for Lost and Found.
Q. Does Emerald Beach Resort allow pets in the rooms?
A. Emerald Beach Resort suites are privately owned properties; therefore, with the exception of guide dogs, we cannot accommodate pets in the rooms.
Q. Do you have high-speed Internet?
A. Yes. Guests can access Internet in their room through an Ethernet cable.
Q. Are there grills on the property?
A. Grills are not available on property.
Q. Can I bring coolers to the pool?
A. Coolers are not allowed on the pool deck.
Q. What is the refund policy for hurricanes?
A. If there is a mandatory evacuation ordered for the resort area by the Bay County Emergency Operations Center, your money will be refunded.
Q. Do you offer cribs?
A. We do not; however, Baby’s Away is a local supplier who can assist with all of your baby’s needs. Please contact them directly at (800) 693-0727. Baby’s Away is not affiliated with Resort Collection.

Emerald Beach Resort

14700 Front Beach Road
Panama City Beach, FL 32413
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For Reservations call:
8555286174


TOUR EMERALD BEACH RESORT

Click on the photos below to explore the resort.