Big improvements are coming to Resort Collection’s Booking Engine in 2018, and we couldn’t be more excited!
We are always looking for the best and most innovative advances with technology in the travel industry. We want to make our booking engine as user-friendly as possible for our consumers. Our new reservations platform will not only boost our online business, but it will also help drive more revenue to our owners and increase occupancy.
The guest experience is everything in the hospitality industry. Understanding our customer’s needs is key to our success. Our new platform will be capable of handling email confirmations, pre-arrival messages, and post-stay surveys with tailored messaging to help increase our brand loyalty. We will also be able to track our website users the entire way through their shopping and booking process. These features are essential in maintaining consumer satisfaction throughout their vacation booking journey.
Another benefit included is the ability to streamline our check-in process with a customized mobile app. Resort Collection’s use of the app will increase our guest engagement and customer retention through features like:
- modifying purchases
- room selection
- special requests
- customized alerts
Our new platform also includes a brand-new owner’s portal. This user-friendly portal will feature new options and capabilities, helping our owners navigate and find the information you need with ease. Since the new platform fully integrates with our property management software, the owner’s portal will allow you to secure owner reservations and guest referrals painlessly.
Finally, we will also be able to tie-in a social media aspect. By integrating a content-sharing marketing tool, guests will be more compelled to share their vacation photos and experiences with the world. This will allow us to capture, curate, and distribute their content effortlessly, while controlling how we are viewed by social media consumers.
Resort Collection’s sole focus is to build and bring more value to our owners and guests. We look forward to the relationships we continue to build with our customers and the improvement this is bringing to Resort Collection.