Updated July 16, 2020

The safety of our guests, owners, and employees is now and always our highest priority.

Resort Collection Arrivals Status:

  • The short-term rental ban has officially been lifted and is effective immediately. 
  • Vacation rental reservations and stays will be allowed from all U.S. states with a COVID-19 Case Rate less than 750 total cases/100K residents or 500 active cases/100k residents.

  • Travelers from Areas of Substantial Community Spread
    The executive orders issued by Gov. Ron DeSantis that require travelers from areas with substantial community spread of the virus, including the New York, New Jersey and Connecticut tri-state area, to quarantine for 14 days or for the duration of their presence in the state (whichever is shorter) are still in effect. Airport screenings and roadside checkpoints are set up to check for potential COVID-19 cases. The checkpoints do not apply to persons involved in commercial activity or to students traveling for the purpose of academic work, internships, sports training or any other activity or program approved by the educational institution. For more information, see executive orders 20-8020-8220-139 and this FAQ, or call the Florida Department of Health at 1 (866) 779-6121.
  • Check-in begins at 4:00pm but may take until 8:00pm on high occupancy days. The additional time is needed for proper cleaning and sanitization between guests. We appreciate your understanding!

Our Temporary Cancellation Policy:

In response to the changing marketplace conditions due to COVID-19, Resort Collection is committed to ensuring our guests experience flexibility during these challenging times.

For all Resort Collection properties, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival*, as long as the change or cancellation is made by July 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between now and July 31, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences. 

Guests who booked through another third-party company are advised to contact their booking provider for information on their policies.

*Important Information:

  • Some exclusions may apply. May exclude travel dates with peak demand weeks.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, contact the group organizer or reservations.

Our Sanitation Procedures:

Our team is taking many preventative measures to mitigate the chance of spreading COVID-19. These measures include but are not limited to:

  • Installing hands-free hand sanitizing stations as quickly as possible in all resort common areas that we manage.
  • Increasing the frequency of sanitizing everything in common areas throughout our resorts with hospital-grade disinfectant.
  • Practicing “social distancing” by spacing chairs on the pool decks at least 6-feet apart, restricting groups and/or crowds of 10 or more, etc.
  • Requiring staff to wash hands regularly with soap and water for at least 20 seconds, and to avoid touching eyes, nose, and mouth, as well as shaking hands.
  • Mandating that any employee who displays any symptoms of the flu or a cold to seek medical assistance and avoid the workplace.
  • Our housekeeping policy includes extensive sanitizing measures provided by the American Chemistry Council’s guidelines for cleaning in commercial settings list in between guests.

Disease prevention:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • If you cough or sneeze, do it into your sleeve, or use a tissue. Dispose of the tissue immediately into a closed rubbish bin, and then clean your hands.
  • Clean surfaces regularly with disinfectant. For example: always clean kitchen benches and work desks.
Covid-19
SOCIAL DISTANCING

Protect others from COVID-19

At a bird’s-eye view, social distancing means putting physical distance between yourself and other people—in this case, about six feet—by steering clear of others and the crowded places they are found. Help stop the spread of COVID-19 and maintain social distancing. You could help save lives. The positive outcomes won’t be immediately apparent, but will help reduce the strain on our healthcare system.

FREQUENTLY ASKED QUESTIONS

Can I stay in a short-term rental now?

YES! Vacation rental reservations and stays will be allowed from all U.S. states with a COVID-19 Case Rate less than 750 total cases/100K residents or 500 active cases/100k residents.


Travelers from Areas of Substantial Community Spread
The executive orders issued by Gov. Ron DeSantis that require travelers from areas with substantial community spread of the virus, including the New York, New Jersey and Connecticut tri-state area, to quarantine for 14 days or for the duration of their presence in the state (whichever is shorter) are still in effect. Airport screenings and roadside checkpoints are set up to check for potential COVID-19 cases. The checkpoints do not apply to persons involved in commercial activity or to students traveling for the purpose of academic work, internships, sports training or any other activity or program approved by the educational institution. For more information, see executive orders 20-8020-8220-139 and this FAQ, or call the Florida Department of Health at 1 (866) 779-6121.


Check-in begins at 4:00pm but may take until 8:00pm on high occupancy days. The additional time is needed for proper cleaning and sanitization between guests. We appreciate your understanding!

Are the sandy beaches in PCB open?

YES! The sandy beaches are now open with no restrictions on activities or vending. Social distancing rules still apply. 

What additional cleaning and sanitation measures are being taken?

Our team is taking many preventative measures to mitigate the chance of spreading COVID-19. These measures include but are not limited to:

  • Installing hands-free hand sanitizing stations as quickly as possible in all resort common areas that we manage.
  • Increasing the frequency of sanitizing everything in common areas throughout our resorts with hospital-grade disinfectant.
  • Practicing “social distancing” by spacing chairs on the beach and pool decks at least 6-feet apart, restricting groups and/or crowds of 10 or more, limiting restaurant occupancy, etc.
  • Requiring staff to wash hands regularly with soap and water for at least 20 seconds, and to avoid touching eyes, nose, and mouth, as well as shaking hands.
  • Mandating that any employee who displays any symptoms of the flu or a cold to seek medical assistance and avoid the workplace.
  • Our housekeeping policy includes extensive sanitizing measures provided by the American Chemistry Council’s guidelines for cleaning in commercial settings list in between guests.

Am I able to hang out with my friends and family?

Yes, but per Florida’s executive order by the Governor, we are prohibiting group gatherings of 50 or more people. 

Are resort restaurants open?

Individual resort food and beverage procedures are as follows:

Edgewater Beach & Golf Resort

  • Paradise Pizza is closed to walk in traffic. All pizza must be ordered through Shakers Bar located on the Bimini  Deck or Ocean’s Bar & Grill.
  • Edgie’s Corner Market open daily Wednesday through Sunday from 7 a.m. until 2 p.m. Edgie’s is CLOSED Monday and Tuesday.
  • Ocean’s Bar & Grill open Sunday – Thursday from 8 a.m. until 8 p.m., and Friday & Saturday from 8 a.m. until 9 p.m., for 50% capacity indoor seating and unlimited outdoor seating.
  • Blenders poolside bar is open Monday – Thursday from 11 a.m. until 9 p.m., and Friday & Saturday from 8 a.m. until 10 p.m.
  • Shakers Bar is open daily from 11 a.m. to sunset, weather permitting.

Continental Condominiums

  • Flippers is open Tuesday through Saturday from 11:00am – 6:00pm. Flippers is CLOSED Sunday and Monday.

Majestic Beach Resort

  • Majestic Market is open daily from 7:00am – 2:00pm. 
  • H2O Bar & Grill is open daily from 11:00am – Sunset.

Long Beach Resort

  • Hangout Bar & Grill is open daily from 11:00am – Sunset.

Riptide Bar & Grill at Splash Resort

  • Open daily from 11 a.m. – 6 p.m.

Tidewater Beach Resort

  • High Tides Tiki Bar is open daily from 11:00am – 6:00pm.
  • Waves Bar & Grill is open Sunday through Thursday from 8:00am – 8:00pm, and Friday and Saturday from 8:00am – 9:00pm. 
  • Flip Flop Market is open daily from 7:00am – 2:00pm.

Summit Beach Resort

  • Summit Tiki Bar is open daily from 11:00am – 8:00pm.
  • Summit Market is open Wednesday through Sunday from 8:00am – 2:00pm. The market is CLOSED on Monday and Tuesday.

Are resort pools and pool decks open?

It depends on the resort. Please call the front desk for the most up-to-date information on amenities. For those resorts that do have open pool decks, pools, etc., according to the CDC, “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”

Are all resort front desks open?

Our front desk operations are still reopening slowly. We have temporary locations for you to check-in at during this time. Please refer to your resort for your front desk location and hours.

Edgewater Beach & Golf Resort

  • Open 24 hours, 7 days a week.  P: (850) 235-4044

Majestic Beach Resort

  • Open 24 hours, 7 days a week. P; (850) 563-1000

Continental Condominiums

  • Open 8am-8p, 7 days a week.

Summit Beach Resort

  • Open 8am-5pm Sunday – Thursday
  • Open 8am-8pm Friday & Saturday

Long Beach Resort

  • Open 9am-5pm, 7 days a week

En Soleil

  • Open 9am-5pm Monday, Tuesday, Thursday, and Friday.   
  • Open 1-5pm Wednesday & Saturday (through August).
  • CLOSED on Sunday.  After hours arrivals for En Soleil will go to Edgewater.

Top of the Gulf

  • Open 12:00pm-5:00pm, 7 days a week

Other Property and After Hours Arrivals:

• Arrivals for Majestic, Grandview, Gulf Highlands, and Top of the Gulf will go to Majestic.

• Arrivals for Continental and Emerald Beach will go to Continental 8am-8pm and then after hours will be Edgewater.

• Arrivals for Summit will go to Summit from 8am-5pm Sunday-Thursday and 8am-8pm Friday & Saturday. After hours check-in will be at Majestic.

• Arrivals for Long Beach, Shores of Panama, Laketown, Sunbird will go to Long Beach 9am-5pm daily and after hours to Majestic.

Are local restaurants open?

  • Restaurants may offer outdoor dining while following social distancing guidelines.
  • Restaurants may offer indoor dining, operating at 75% capacity and practicing proper sanitization and social distancing procedures.

Montego Bay Seafood House & Oyster Bar

  • Montego Bay is open daily from 12:00am – 9:00pm.

Are reservation cancellations allowed?

Yes. For all Resort Collection properties, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival*, as long as the change or cancellation is made by July 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

Guests who booked through another third-party company are advised to contact their booking provider for information on their policies.

Will bars and nightclubs remain open?

No. On Friday, June 26, 2020, it was announced by the Department of Business and Professional Regulation that stand alone bars and nightclubs are required to cease on-premises alcohol consumption, effective immediately. Some establishments may choose to remain open for package sales and to-go drinks. 

 

Will sporting tournaments be allowed?

Effective May 18, 2020, professional sports venues may open and operate for games, events, and training.

Are gyms and fitness centers open?

YES! Gyms and fitness centers are open and may operate up to 50% capacity. 

Resources

Find CDC information on resources for large community events & mass gatherings HERE

State of Florida Health Department information with list of confirmed COVID-19 cases: floridahealth.gov/diseases-and-conditions/COVID-19/

Bay County Health Department with local updates: bay.floridahealth.gov

View our beautiful live beach cams for a virtual vacation HERE.