Updated May 23, 2020

The safety of our guests, owners, and employees is now and always our highest priority.

Resort Collection Arrivals Status:

  • The short-term rental ban has officially been lifted and is effective immediately. 
  • Guests who reside in states with 500 COVID-19 cases per 100,000 population will not be permitted to check-in.
  • Vacation rental reservations, from areas identified by Governor DeSantis as high risk, through Executive Orders, must be for periods longer than the quarantine period established in that Order. Guests occupying those vacation rentals must adhere to the quarantine restrictions or be subject to established criminal and civil penalties. 

Our Temporary Cancellation Policy:

In response to the changing marketplace conditions due to COVID-19, Resort Collection is committed to ensuring our guests experience flexibility during these challenging times.

For all Resort Collection properties, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival*, as long as the change or cancellation is made by May 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between now and May 31, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences. 

Guests who booked through another third-party company are advised to contact their booking provider for information on their policies.

*Important Information:

  • Some exclusions may apply. May exclude travel dates with peak demand weeks.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, contact the group organizer or reservations.

Our Sanitation Procedures:

Our team is taking many preventative measures to mitigate the chance of spreading COVID-19. These measures include but are not limited to:

  • Installing hands-free hand sanitizing stations as quickly as possible in all resort common areas that we manage.
  • Increasing the frequency of sanitizing everything in common areas throughout our resorts with hospital-grade disinfectant.
  • Practicing “social distancing” by spacing chairs on the pool decks at least 6-feet apart, restricting groups and/or crowds of 10 or more, etc.
  • Requiring staff to wash hands regularly with soap and water for at least 20 seconds, and to avoid touching eyes, nose, and mouth, as well as shaking hands.
  • Mandating that any employee who displays any symptoms of the flu or a cold to seek medical assistance and avoid the workplace.
  • Our housekeeping policy includes extensive sanitizing measures provided by the American Chemistry Council’s guidelines for cleaning in commercial settings list in between guests.

Disease prevention:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • If you cough or sneeze, do it into your sleeve, or use a tissue. Dispose of the tissue immediately into a closed rubbish bin, and then clean your hands.
  • Clean surfaces regularly with disinfectant. For example: always clean kitchen benches and work desks.
Covid-19
SOCIAL DISTANCING

Protect others from COVID-19

At a bird’s-eye view, social distancing means putting physical distance between yourself and other people—in this case, about six feet—by steering clear of others and the crowded places they are found. Help stop the spread of COVID-19 and maintain social distancing. You could help save lives. The positive outcomes won’t be immediately apparent, but will help reduce the strain on our healthcare system.

FREQUENTLY ASKED QUESTIONS

Can I stay in a short-term rental now?

YES!

Effective May 19, 2020, the short-term rental ban in Bay County has been lifted. Resort Collection may begin accepting guest arrivals now.

Are the sandy beaches in PCB still open?

YES! The sandy beaches are now open with no restrictions on activities or vending. Social distancing rules still apply. 

What additional cleaning and sanitation measures are being taken?

Our team is taking many preventative measures to mitigate the chance of spreading COVID-19. These measures include but are not limited to:

  • Installing hands-free hand sanitizing stations as quickly as possible in all resort common areas that we manage.
  • Increasing the frequency of sanitizing everything in common areas throughout our resorts with hospital-grade disinfectant.
  • Practicing “social distancing” by spacing chairs on the beach and pool decks at least 6-feet apart, restricting groups and/or crowds of 10 or more, limiting restaurant occupancy, etc.
  • Requiring staff to wash hands regularly with soap and water for at least 20 seconds, and to avoid touching eyes, nose, and mouth, as well as shaking hands.
  • Mandating that any employee who displays any symptoms of the flu or a cold to seek medical assistance and avoid the workplace.
  • Our housekeeping policy includes extensive sanitizing measures provided by the American Chemistry Council’s guidelines for cleaning in commercial settings list in between guests.

Am I able to hang out with my friends and family?

Yes, but per Florida’s executive order by the Governor, we are prohibiting group gatherings of 10 or more people. 

Are resort restaurants open?

Individual resort food and beverage procedures are as follows:

Edgewater Beach & Golf Resort

  • Paradise Pizza is closed to walk in traffic. All pizza must be ordered through Shakers Bar located on the Bimini  Deck or Ocean’s Bar & Grill.
  • Edgie’s Corner Market open daily from 7 a.m. until 8 p.m.
  • Ocean’s Bar & Grill open from 8 a.m. until 9 p.m. for 50% capacity indoor seating and unlimited outdoor seating.

Emerald Beach Resort
• All bars, concession stands, game room, arcade room, and fitness center are CLOSED.
• Starbucks will remain open.

Continental Condominiums

  • Flippers is open daily from 11:00am – 7:00pm.

Majestic Beach Resort

  • Majestic Market is open daily from 7:00am – 8:00pm. 
  • H2O Bar & Grill is open daily from 11:00am – 9:00pm.

Long Beach Resort

  • Hangout Bar & Grill is open daily from 11:00am – 7:00pm.

Riptide Bar & Grill at Splash Resort

  • CLOSED until further notice.

Tidewater Beach Resort

  • High Tides Tiki Bar is open daily from 11:00am – 8:00pm.
  • Waves Bar & Grill is open daily from 8:00am – 9:00pm. 
  • Flip Flop Market is open daily from 7:00am – 8:00pm..

Summit Beach Resort

  • Summit Tiki Bar is open daily from 11:00am – 10:00pm..
  • Summit Market is open daily from 7:00am – 8:00pm.

Are resort pools and pool decks open?

It depends on the resort. For those resorts that do have open pool decks, pools, etc., according to the CDC, “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”

Our following beach resorts have implemented these rules and procedures:

Edgewater Beach & Golf Resort

  • Setup of lounge chairs in small pods with 6-feet of distance in between pods
  • Sanitize lounge all lounge chairs after guests use, and unused chairs every hour using sanitizer
  • Continue to follow all department of health rules & requirements

Majestic Beach Resort

  • All pools, hot tubs, movie theater, conference center, and meeting rooms are CLOSED.

Emerald Beach Resort

  • Setup of lounge chairs in small pods with 6-feet of distance in between pods. Chairs are not to be moved!
  • Sanitize lounge all lounge chairs after guests use, and unused chairs every hour using sanitizer
  • All hot tubs will remain closed due to the inability to upkeep the “social distancing” standards
  • Continue to follow all department of health rules & requirements
  • Should these policies not be respected, management will at the resort will be forced to close the pools until further notice.

Emerald Isle Condominiums

  • Pool deck, pools, hot tub, steam room, sauna, fitness room and front desk are currently CLOSED.

Are all resort front desks open?

Our front desk operations are still reopening slowly. We have temporary locations for you to check-in at during this time. Please refer to your resort for your front desk location and hours.

Edgewater Beach & Golf Resort

  • Open 24 hours, 7 days a week.  P: (850) 235-4044

Majestic Beach Resort

  • Open 24 hours, 7 days a week. P; (850) 563-1000

Continental Condominiums

  • Open 8am-8p, 7 days a week.

Summit Beach Resort

  • Open 8am-5pm Sunday – Thursday
  • Open 8am-8pm Friday & Saturday

Long Beach Resort

  • Open 9am-5pm, 7 days a week

En Soleil

  • Open 9am-5pm Monday, Tuesday, Thursday, and Friday.   
  • Open 1-5pm Wednesday & Saturday (through August).
  • CLOSED on Sunday.  After hours arrivals for En Soleil will go to Edgewater.

Other Property and After Hours Arrivals:

• Arrivals for Majestic, Grandview, and Gulf Highlands will go to Majestic.

• Arrivals for Continental, Emerald, and Emerald Isle will go to Continental 8am-8pm and then after hours will be Edgewater.

• Arrivals for Summit and Top of the Gulf will go to Summit  8am-5pm Sunday-Thursday.  8am-8pm Friday & Saturday and after hours will go to Majestic.

• Arrivals for Long Beach, Shores of Panama, Laketown, Sunbird will go to Long Beach 9am-5pm daily and after hours to Majestic.

Are local restaurants open?

  • Restaurants may offer outdoor dining while following social distancing guidelines.
  • Restaurants may offer indoor dining, operating at 50% capacity and practicing proper sanitization and social distancing procedures.

Montego Bay Seafood House & Oyster Bar

  • Montego Bay is open daily from 12:00am – 9:00pm.

Are reservation cancellations allowed?

Yes. For all Resort Collection properties, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival*, as long as the change or cancellation is made by May 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

Guests who booked through another third-party company are advised to contact their booking provider for information on their policies.

Will bars and nightclubs remain open?

Unfortunately, no. Bars and nightclubs in Panama City Beach are closed through April 16th. This does not include restaurants that primarily serve food items.

Will sporting tournaments be allowed?

Effective May 18, 2020, professional sports venues may open and operate for games, events, and training.

Are gyms and fitness centers open?

Effective May 18, 2020, gyms and fitness centers may operate up to 50% capacity. 

Resources

Find CDC information on resources for large community events & mass gatherings HERE

State of Florida Health Department information with list of confirmed COVID-19 cases: floridahealth.gov/diseases-and-conditions/COVID-19/

Bay County Health Department with local updates: bay.floridahealth.gov

View our beautiful live beach cams for a virtual vacation HERE.