Updated May 23, 2020
The safety of our guests, owners, and employees is now and always our highest priority.
Resort Collection Arrivals Status:
- The short-term rental ban has officially been lifted and is effective immediately.
- Guests who reside in states with 500 COVID-19 cases per 100,000 population will not be permitted to check-in.
- Vacation rental reservations, from areas identified by Governor DeSantis as high risk, through Executive Orders, must be for periods longer than the quarantine period established in that Order. Guests occupying those vacation rentals must adhere to the quarantine restrictions or be subject to established criminal and civil penalties.
Our Temporary Cancellation Policy:
In response to the changing marketplace conditions due to COVID-19, Resort Collection is committed to ensuring our guests experience flexibility during these challenging times.
For all Resort Collection properties, we are implementing the following policies:
- For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival*, as long as the change or cancellation is made by May 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between now and May 31, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked through another third-party company are advised to contact their booking provider for information on their policies.
*Important Information:
- Some exclusions may apply. May exclude travel dates with peak demand weeks.
- For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, contact the group organizer or reservations.
Our Sanitation Procedures:
Our team is taking many preventative measures to mitigate the chance of spreading COVID-19. These measures include but are not limited to:
- Installing hands-free hand sanitizing stations as quickly as possible in all resort common areas that we manage.
- Increasing the frequency of sanitizing everything in common areas throughout our resorts with hospital-grade disinfectant.
- Practicing “social distancing” by spacing chairs on the pool decks at least 6-feet apart, restricting groups and/or crowds of 10 or more, etc.
- Requiring staff to wash hands regularly with soap and water for at least 20 seconds, and to avoid touching eyes, nose, and mouth, as well as shaking hands.
- Mandating that any employee who displays any symptoms of the flu or a cold to seek medical assistance and avoid the workplace.
- Our housekeeping policy includes extensive sanitizing measures provided by the American Chemistry Council’s guidelines for cleaning in commercial settings list in between guests.
Disease prevention:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose and mouth.
- Avoid close contact with people who are sick.
- If you cough or sneeze, do it into your sleeve, or use a tissue. Dispose of the tissue immediately into a closed rubbish bin, and then clean your hands.
- Clean surfaces regularly with disinfectant. For example: always clean kitchen benches and work desks.
