Contact the VTrips location nearest to your property and we can give you a complimentary rental revenue and assessment of your property.

We provide you a unique owner dashboard so you can review results from your properties, any day, anytime. We send you a monthly report to your email and to the owner portal.

Our company operates using accrual accounting. Revenue is reflected on the owner’s account when the revenue is earned rather than when payment from the guest is received. We pay all of our owners on or before the 15th of each month for the month that just ended. So, if the guest stays at your property in January, you would get paid on your January statement that will be released on or around February 15th.

If a guest stay covers more than one calendar month you will be paid based on the actual days stayed during each calendar month. For a reservation that checks in on 1/28 and checks out on 2/13, owners are paid for 1/28-1/31 on January’s statement and 2/1-2/13 on February’s statement.

Guests will book your unit with the understanding the property will be available. The guest will sign a contract and make all necessary travel arrangements including flight and rental car. To preserve owner, property and company integrity we are not able to relocate guests to accommodate owner stays. For this reason it is important to book owner reservations as soon as possible. The owner’s calendar is open for approximately two (2) future years. Owner reservations can be booked via the owner portal.

This would be classified as an owner referral reservation. When you have an owner referral, please send an email to OwnerAccount@VTrips.com.

Include the guest contact information in the email along with the following details:

1. Guest First and Last Name
2. Phone Number
3. Email Address
4. Arrival and Departure Dates
5. Price for Rent that you Quoted

Please remember, there are additional taxes and fees when quoting your potential guests. This is important to avoid lost bookings due to a difference in quotes.

Owners are encouraged to regularly update their property. With these changes, owners may wish to expand or sometimes limit certain amenities offered. While expansion is never a problem, restricting or limiting certain amenities could affect existing reservations.

If an owner wishes to restrict or eliminate certain amenities, VTrips will enact these changes for all new reservations going forward. Please note that before making changes that could affect existing reservations, you must contact VTrips and verify the reservations in place that this change could affect. Your local office will work with you to ensure these changes are made to your satisfaction without compromising the guests currently booked at your property.

The invoice can be included on your owner statement and deducted from your monthly revenue. Please note that there is a 10% supervisory fee associated with all service orders VTrips pays and includes on your owner statement. Please keep in mind that when our service team provides you a quote, it will not include the supervisory fee unless specifically indicated. Additionally, you can opt to pay the vendor directly; if so, please be sure this is communicated with the local office upon scheduling the work.

If expenses exceed revenue generated for the month, you can pay off your balance by sending a check to our corporate office for processing at:

VTrips Owner Relations, 200 Executive Way #200, Ponte Vedra Beach, FL 32082.

Please make checks payable to VTrips and reference your account number on the check.

Your local office will be your main point of contact and is available to answer and address any questions or concerns you may have. If for any reason they are unavailable, you can always reach out to the corporate office in Ponte Vedra, Florida.

You can reach the VTrips corporate office by calling 904-385-3888. Most local offices are open 6-7 days per week. However, the best time to call is Monday – Friday from 9:00 AM – 5:00 PM local time. The corporate owner relations team is available Monday – Friday 8:30 AM – 5:00 PM (EST) via phone at 904-385-3888, option 5, and via email at OwnerAccount@VTrips.com. While we attempt to always be available to speak to our owners, high call volumes may prevent this. Emailing your questions or concerns will ensure you receive a timely response to your inquiry. Anytime you send an email to our office, please include the name of your property or account number for faster processing. If you have a maintenance emergency after hours please call the 904-385-3888 and select option 2. Our service team is available 24 hours a day 7 days a week.

We have office locations throughout Alabama, Florida, Georgia, Hawaii, Maryland, New Mexico, North Carolina, South Carolina, Tennessee and Texas.